Slack Integration

Team Collaboration Platform

Route voice conversation events, notifications, and alerts into Slack channels where teams already work. Keep everyone informed without switching systems.

About Slack

Slack is the leading team collaboration platform used by millions to communicate, coordinate, and collaborate. For businesses using Slack as their communication hub, integrating Ayra enables voice conversation events to flow into channels where teams already work—keeping everyone informed about customer interactions, escalations, and important events.

Integration Capabilities

Channel Notifications

Send automated notifications to Slack channels when significant events occur. Teams are immediately aware of important events without monitoring dashboards.

High-value leadsUrgent escalationsPriority bookingsNegative sentimentSystem alerts

Direct Messages

Send direct Slack messages to specific team members when individual notification is needed—assigned rep when their prospect calls, manager for escalations, on-call support for urgent issues.

Interactive Notifications

Slack supports interactive buttons allowing teams to take action directly from notifications—"Accept" or "Reassign" escalations, "Confirm" or "Reschedule" appointments without leaving Slack.

Conversation Summaries

Post conversation summaries providing visibility into customer interactions without requiring full transcript review.

Caller information

Topic & outcome

Key points discussed

Sentiment detected

Next steps required

Real-Time Activity Feed

Create Slack channels as real-time activity feeds showing all voice conversations—management visibility into volume, team awareness of workload, and system health monitoring.

Setting Up Slack Integration

OAuth App Installation

Navigate to Slack

In Ayra: Integrations → Communication → Slack

Click Connect

Begin OAuth flow to Slack

Select Workspace

Choose which Slack workspace to connect

Review Permissions

Grant posting messages, sending DMs, reading channel info

Authorize

Slack redirects back with confirmation

Channel Configuration

Configure which Slack channels receive which notifications:

#sales-alerts→New leads, high-value prospects

#support-urgent→Support escalations, negative sentiment

#scheduling→Appointment bookings

#engineering-alerts→System errors, technical issues

Notification Triggers

Define what events trigger Slack notifications:

Conversation outcomes

Customer tier/value

Detected sentiment

Specific keywords

System events

Usage Scenarios

Sales Team Notifications

High-value prospects post to #sales. Strong buying intent notifies assigned rep via DM. Competitor mentions flag for competitive intelligence. Product questions alert specialists.

Support Team Escalations

Frustrated customers post to #support-urgent with urgency indicator. Technical issues notify #engineering. VIP customers alert customer success. SLA breaches escalate to management.

Voice of Customer Sharing

Share interesting customer conversations organization-wide. Testimonials to #wins. Product frustrations to #product-feedback. Unique use cases to #customer-insights.

Cross-Functional Collaboration

Create dedicated channels for complex issues requiring sales, support, and engineering coordination.

Management Dashboards

Daily volume summaries, satisfaction trends, top performers, and concerning patterns.

Advanced Features

Slack Workflow Builder

Create workflows triggered by Ayra notifications—auto-create Jira tickets, assign tasks in project management tools, send follow-up surveys.

Slash Commands

Custom commands like /ayra-stats for metrics, /ayra-search for transcript search, /ayra-report for customer history.

Thread-Based Collaboration

Use threads for detailed discussion without cluttering channels. Initial notification in channel, details discussed in thread.

Best Practices

Avoid Notification Overload

Send notifications for genuinely important events. Use appropriate urgency levels. Consolidate into summaries.

Respect Quiet Hours

Configure timing respecting work hours and time zones. Don't send non-emergencies during nighttime.

Use Meaningful Channel Names

#ayra-sales-leads, #customer-urgent-escalations clearly indicate purpose and help teams prioritize.

Provide Actionable Information

Include what happened, why it matters, who should respond, and what action is needed.

Troubleshooting

Messages Not Posting

Verify OAuth connection active, confirm Ayra has permission to post in target channels, check channels exist and aren't archived.

Messages in Wrong Channels

Review channel mapping configuration, verify channel IDs match intended channels (IDs are unique, names can be duplicated).

Formatting Issues

Review Slack message formatting guidelines, test markdown in Slack's formatting reference, simplify complex formatting.

Permission Errors

Review what permissions Ayra's Slack app has, reinstall if needed, ensure Ayra is invited to private channels.

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