AI Chat Agents
Deploy intelligent chatbots that handle text-based conversations across web, mobile, and messaging platforms. Like AI Voice Agents but for chat—powered by the same AI technology from Vapi or Native Ayra AI, delivering natural conversations that resolve customer inquiries, capture leads, and take real actions.
What Are AI Chat Agents?
AI Chat Agents are intelligent conversational assistants that engage customers through text-based channels—website chat widgets, mobile apps, WhatsApp, Facebook Messenger, and more. They understand natural language, maintain conversation context, access your knowledge base, and execute business actions just like their voice counterparts.
Built on the same AI platform as Voice Agents (Vapi or Native Ayra AI), Chat Agents deliver consistent, intelligent responses whether customers prefer to type or talk.
Instant Response
No wait times, immediate engagement 24/7
Unlimited Conversations
Handle thousands of chats simultaneously
Multi-Channel
Web, mobile, WhatsApp, Messenger, and more
Same AI Brain
Powered by Vapi or Native Ayra AI
Consistent Quality
Perfect responses every time
Rich Analytics
Track conversations, satisfaction, and outcomes
Voice Agents vs Chat Agents
| Capability | Voice Agents | Chat Agents |
|---|---|---|
| AI Engine | Vapi / Retell / Ayra | Vapi / Native Ayra AI |
| Natural Language | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Action Execution | ✓ | ✓ |
| Escalation | ✓ | ✓ |
| Rich Media | — | ✓ Images, files, buttons |
| Async Conversations | — | ✓ Customer can pause/resume |
| Typing Indicators | — | ✓ |
Supported Channels
Deploy your AI Chat Agent across all the channels your customers use. Same agent, same knowledge base, same capabilities—everywhere.
Website Widget
Embed on your site with customizable styling, position, and branding.
Mobile Apps
Native SDK for iOS and Android with push notifications.
WhatsApp Business API integration with template support.
Facebook Messenger
Direct integration with Meta Business Suite.
Instagram DMs
Handle Instagram direct messages automatically.
Custom Integration
REST API for any platform or custom application.
What Chat Agents Can Do
Answer Questions
- Product information
- Pricing & availability
- Hours & locations
- Policies & procedures
- FAQ automation
Take Actions
- Book appointments
- Process orders
- Update accounts
- Create tickets
- Trigger workflows
Capture Leads
- Qualify prospects
- Collect contact info
- Schedule demos
- Route to sales
- Score leads
Provide Support
- Troubleshoot issues
- Track orders
- Process returns
- Escalate when needed
- Collect feedback
Chat-Specific Features
Beyond the core AI capabilities shared with Voice Agents, Chat Agents offer unique features for text-based interactions:
Rich Media
Send images, files, carousels, quick reply buttons, and structured cards.
Typing Indicators
Show realistic typing animation while AI generates responses.
Async Conversations
Customers can leave and return anytime—context is preserved.
Multi-Language
50+ languages with automatic detection and switching.
Custom Actions
Execute JavaScript, call APIs, and integrate with any system.
Proactive Messages
Trigger messages based on user behavior or time on page.
Creating Chat Agents
Creating a Chat Agent follows the same process as Voice Agents. You can use AI-powered natural language creation or the visual builder.
Define Purpose
What should this agent handle? Lead gen, support, scheduling?
Setup Knowledge
Add FAQs, product info, and business knowledge
Configure Actions
Connect calendars, CRM, and tools for real actions
Customize Look
Brand the widget with your colors and messaging
Test Thoroughly
Run through common scenarios and edge cases
Deploy
Add widget code or connect messaging channels
Widget Customization
Appearance
- Custom colors and branding
- Logo and avatar upload
- Position (bottom-right, bottom-left, etc)
- Custom CSS support
Behavior
- Welcome message and greeting
- Auto-open triggers
- Operating hours
- Offline message handling
Use Cases
E-commerce
- Product recommendations
- Order tracking
- Returns processing
Healthcare
- Appointment booking
- Symptom checker
- Insurance questions
SaaS
- Onboarding help
- Feature discovery
- Billing questions
Real Estate
- Property inquiries
- Showing scheduling
- Lead qualification
Ready to transform your agency?
Start building with Ayra today. No credit card required.