Ayra AI
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Workflow Builder

Automate repetitive tasks and complex business processes without writing code. Build powerful workflows using AI-powered natural language or an intuitive visual drag-and-drop interface. Connect triggers to actions with conditional logic that runs automatically.

What Are Workflows?

Workflows are automated sequences of actions that execute when specific events occur. Think of them as "if this happens, then do that" rules that run 24/7 without human intervention.

How Workflows Work

Trigger

Event occurs

Conditions

Check criteria

Actions

Execute tasks

Example: Appointment Reminder Workflow

TRIGGERAppointment is scheduled
WAITUntil 24 hours before appointment
ACTIONSend SMS reminder with confirmation link
IFNo response after 4 hours → Send follow-up email

Two Ways to Build Workflows

RECOMMENDED

AI-Powered Creation

Describe your workflow in plain English, and AI generates the complete automation. No technical knowledge required.

You type:

"When a new lead comes in, wait 5 minutes, then send a welcome email. If they don't respond within 24 hours, create a follow-up task for the sales team."

→ AI creates the complete workflow automatically

Visual Builder

Drag-and-drop interface for maximum control. Build complex logic with branching, loops, and custom conditions.

  • Full visual canvas
  • Connect nodes with drag-and-drop
  • Advanced conditional branching
  • Test before deployment

Workflow Triggers

Triggers are events that start your workflow. Choose from dozens of built-in triggers or create custom webhook triggers for any system.

Scheduling Events

  • Appointment created
  • Appointment cancelled
  • Reminder due
  • No-show detected

Communication

  • Call completed
  • SMS received
  • Email received
  • Chat message

Data Changes

  • Contact created
  • Deal updated
  • Ticket status change
  • Custom field update

Time-Based

  • Scheduled time
  • Recurring (daily/weekly)
  • Delay elapsed
  • SLA approaching

External Systems

  • Webhook received
  • API call
  • Form submission
  • Integration event

Conditions

  • Escalation triggered
  • Sentiment negative
  • VIP identified
  • Error detected

Available Actions

Communication

Send emailSend SMSMake AI callSend Slack messageCreate ticket

Data Management

Create/update contactUpdate dealAdd tagSet custom fieldLog activity

Scheduling

Book appointmentRescheduleSend reminderBlock calendarCreate task

Logic & Flow

Wait/delayIf/then branchingLoopSplit pathsEnd workflow

Pre-Built Templates

Start with proven templates and customize for your needs. Deploy common automations in minutes.

Scheduling

Appointment Reminders

SMS + email reminders 24h and 1h before

Sales

Lead Follow-Up

Multi-step nurture sequence for new leads

Scheduling

No-Show Recovery

Automatic rebooking outreach after missed appointments

Support

CSAT Survey

Post-interaction satisfaction survey with routing

Support

VIP Notification

Alert team when high-value customer calls

Support

Escalation Handler

Route and notify on escalated tickets

Workflow Monitoring

Execution Logs

See every run with detailed step-by-step logs. Debug issues instantly.

Performance Metrics

Track success rates, execution times, and error trends over time.

Error Alerts

Get notified immediately when workflows fail. Auto-retry on transient errors.

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