Omni-Channel Inbox
One unified inbox for every customer conversation. Calls, SMS, email, chat, and social media all flow into a single, powerful interface. Never miss a message, never lose context, and deliver seamless experiences across every channel your customers prefer.
Why Unified Communications Matter
Without Unified Inbox
- •Check 5 different platforms constantly
- •Messages fall through the cracks
- •No context when customer switches channels
- •Customers repeat themselves every time
- •Slow, inconsistent response times
With Unified Inbox
- One place for all conversations
- Complete conversation history
- Seamless channel switching
- Context preserved automatically
- Fast, consistent responses
70% Faster Response
Eliminate platform switching
100% Context
Full customer history available
40% More Capacity
Handle more with less effort
Supported Channels
Every channel your customers use flows into a single conversation thread. Switch between channels seamlessly while maintaining complete context.
Voice Calls
Inbound and outbound calls with full transcription, recording, and AI agent handoffs.
SMS / MMS
Two-way text messaging with media support, automated responses, and conversation threading.
Rich email with HTML support, attachments, templates, and automatic thread grouping.
Web Chat
Embedded website chat with visitor tracking, file sharing, and real-time typing indicators.
WhatsApp Business integration with templates, media, and automated responses.
Social Media
Facebook Messenger, Instagram DMs, and more — all in one place.
Unified Thread View
Every interaction with a customer — regardless of channel — appears in a single chronological thread. See the complete journey from first contact to latest message.
Hi, I need help with my order #12345...
AI Agent: Discussed order status, scheduled callback
Thanks for the callback! When will it ship?
Your order shipped this morning! Tracking: 1Z999...
Team Collaboration
Work together seamlessly with powerful collaboration features designed for customer service teams.
Conversation Assignment
Assign conversations to specific agents or teams. Round-robin, skills-based, or manual assignment.
Internal Notes
Add private notes that only your team can see. Document context, next steps, and handoff information.
Tags & Labels
Organize conversations with custom tags. Filter, sort, and track by any criteria you need.
Smart Notifications
Get notified about what matters. Customizable alerts for assignments, mentions, and SLA breaches.
Productivity Features
Canned Responses
Pre-written templates for common questions. Insert with shortcuts, personalize automatically.
Powerful Search
Find any conversation instantly. Search by content, customer, tags, dates, and more.
Smart Filters
Create saved views for any criteria. Unassigned, high priority, specific tags, etc.
Bulk Actions
Assign, tag, archive, or close multiple conversations at once. Save hours on routine tasks.
Collision Detection
See when teammates are viewing the same conversation. Avoid duplicate responses.
Performance Analytics
Track response times, resolution rates, customer satisfaction, and team productivity.
AI + Human Seamless Handoff
When AI voice agents handle calls, the entire conversation flows directly into the inbox. If escalation occurs, human agents see the complete context immediately — no information is lost, and customers never have to repeat themselves.
AI Handles Call
Voice agent manages initial conversation
Context Transferred
Full transcript and summary appear in inbox
Human Continues
Agent picks up with complete history
Ready to transform your agency?
Start building with Ayra today. No credit card required.