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Performance Tips

Optimize your Ayra voice agents for peak performance

Optimizing your Ayra voice agents for peak performance improves customer satisfaction, reduces costs, and increases efficiency. This guide provides actionable tips for improving conversation quality, response speed, call success rates, and overall system performance.

1. Voice Agent Performance

Optimize Conversation Duration

Why It Matters: Shorter calls = Lower voice platform costs, Faster resolution = Happier customers, More efficient = Handle higher volume

1. Trim Excessive Politeness

❌ Too Wordy:

"Thank you so much for calling us today. We really appreciate your business. How may I help you with whatever you need assistance with today?"

✅ Concise:

"Thank you for calling. How can I help you?"

2. Get to the Point Quickly

Keep introductions brief and focused on the customer's needs.

3. Combine Information Delivery

Group related information together instead of delivering it piece by piece.

4. Eliminate Redundant Confirmations

Avoid over-confirming and get straight to helping the customer.

Measurement:

  • Target: <3 minutes for routine inquiries
  • Monitor: Conversations → Analytics → Average Duration
  • Benchmark: Compare against similar agents

Improve First Contact Resolution

Why It Matters: Customers satisfied on first call, No follow-up calls needed, Lower overall support costs

1. Comprehensive System Prompt

Anticipate follow-up questions and provide complete information upfront.

2. Proactive Information Sharing

Don't wait for customer to ask everything - provide related information proactively.

3. Complete Data Collection

Gather all necessary information in one call, not in separate calls.

4. Confirm Understanding

Verify before ending call that everything is resolved.

Measurement:

  • Target: >80% first contact resolution
  • Monitor: Conversations → Filter "Resolved" vs "Requires Follow-Up"
  • Track: How many conversations result in callbacks?

Reduce Response Latency

Why It Matters: Natural conversation flow, Customers don't get impatient, Less likely to hang up

1. Optimize System Prompt Length

  • Target: <1,500 words (optimal performance)
  • Acceptable: <2,500 words
  • Avoid: >3,000 words (causes delays)

2. Simplify Prompt Logic

Break complex nested logic into clear if/then scenarios.

3. Organize Knowledge Base Efficiently

Use clear categorization to speed up retrieval.

4. Preload Common Data

Include frequently accessed information directly in system prompt.

5. Optimize External API Calls

Cache calendar availability, batch CRM lookups, use webhooks instead of polling.

Measurement:

  • Target: <2 seconds response time
  • Monitor: Conversations → Select conversation → View timing details
  • Test: Call agent, measure time between your question and agent's response

3. Cost Optimization

Reduce Voice Platform Costs

Why It Matters: Voice minutes are largest variable cost. Small optimizations = significant savings at scale.

Cost Breakdown:

Typical cost: $0.01 - $0.02 per minute

100 calls/day × 3 min avg × 30 days × $0.015/min = $135/month

Reduce to 2.5 min avg = $112.50/month (saves $22.50)

1. Optimize Greeting

Keep greeting under 10 seconds. Every second saved adds up.

2. Eliminate Dead Air

When processing, use brief acknowledgment instead of silence or excessive filler.

3. Efficient Information Gathering

Group questions together instead of one-question-at-a-time.

4. Shorten Closings

Keep goodbyes brief and friendly.

5. Enable Auto-Disconnect

Prevent lingering connections after call naturally ends.

Optimize Data Storage Costs

Why It Matters: Recording storage can grow expensive. Most recordings rarely accessed after 30 days.

1. Configure Appropriate Retention

Set retention based on use case: E-commerce (30 days), Healthcare (7 years), General (90 days).

2. Reduce Recording Quality (If Acceptable)

Standard quality (~0.8 MB/min) is clear enough for 95% of use cases vs High quality (~1.5 MB/min).

3. Selective Recording

Only record conversations >2 minutes, negative sentiment, escalations, or random 10% sample.

4. Export and Delete

Export old conversations to your own storage, delete from Ayra to free space.

5. Performance Checklist

Initial Setup

  • System prompt under 2,000 words
  • Knowledge base organized into categories
  • Recording quality set to "Standard"
  • Data retention configured appropriately

Conversation Optimization

  • Greeting under 15 seconds
  • Closing under 10 seconds
  • Information grouped (not one-question-at-a-time)
  • No unnecessary delays or pauses

Integration Optimization

  • Calendar caching enabled (if applicable)
  • CRM batching configured
  • Workflow actions minimized (<10 per workflow)
  • No polling (webhooks only)

Cost Optimization

  • Average call duration <3 minutes
  • SMS notifications combined when possible
  • Storage within plan limits
  • Recording only when necessary

Last Updated: January 5, 2025

Performance optimization is ongoing. Revisit this guide quarterly to identify new optimization opportunities as your usage scales and evolves.

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